Privacy Policy
1. Data Controller
Maia Management S.A.S., headquartered in Santa Marta, Magdalena, Colombia, is the data controller for personal data collected through this website (maia-botanicas.com).
Controller contact: info@maia-botanicas.com
2. Data We Collect
We collect only the data you voluntarily provide through the contact form:
- Full name
- Company name
- Email address
- Phone number (optional)
- Message and project information
- Selected product of interest
We also collect anonymous usage data through Google Analytics (GA4), such as pages visited, time on site, and country of origin, without identifying individual persons.
3. Purpose of Processing
We use your data exclusively to:
- Respond to your commercial inquiry or sample request
- Send requested technical or product information
- Follow up on active commercial proposals
- Improve the website experience (Analytics data)
4. Legal Basis
Processing of your data is based on your express consent when submitting the contact form, in accordance with Colombian Law 1581 of 2012 (General Personal Data Protection Regime) and the GDPR where applicable.
5. Data Sharing
We do not sell, lease, or share your personal data with third parties, except:
- Technical service providers needed to operate the site (Netlify for hosting)
- Google Analytics for usage analysis (anonymous data)
- When required by law or competent authority
6. Data Retention
We retain your contact data for as long as necessary to manage your inquiry and, if a commercial relationship is established, while it remains active plus a 5-year period for archiving and legal obligations.
7. Your Rights
Under Colombian legislation and the GDPR, you have the right to:
- Know what data we hold about you (access)
- Correct inaccurate or incomplete data (rectification)
- Request deletion of your data (erasure)
- Object to the processing of your data (objection)
- Withdraw your consent at any time
To exercise these rights, write to info@maia-botanicas.com with the subject "Personal Data Protection".
8. Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss or disclosure, including HTTPS connections, security headers, and restricted access to backend systems.
9. Cookies and Analytics
We use Google Analytics 4 (GA4) to collect anonymous site usage data. GA4 may use first-party cookies. You can disable Analytics tracking in your browser settings or by installing the Google Analytics opt-out add-on.
10. Changes to This Policy
We may update this policy periodically. Substantial changes will be communicated through this website. The "last updated" date at the top of the document indicates when the most recent revision was made.
11. Contact
For any questions about this privacy policy or the processing of your personal data, contact us at:
info@maia-botanicas.com
Maia Management S.A.S. · Santa Marta, Magdalena, Colombia